Business Process is typically misunderstood and over-simplified.  Piper's team will often starts these engagements by asking, “What are you going to report on to manage your enterprise?  What data do you use?”  Piper's consultants will then analyze business process (and data collection) around desired metrics as baseline operations, which lead into specialization in revenue maximization, cost minimization, headcount optimization and/or increasing efficiencies.

Piper’s consultants have worked at numerous large Fortune 50 clients, including MCI, Verizon, and General Electric, and have deployed the only recognized 6 Sigma compliant telecom operations process.